1. Scope
This policy applies to all learning modules, executive clinics, and advisory services delivered by RiskMaster India.
Refund Policy
RiskMaster India Refund Guidelines
This Refund Policy explains eligibility, processes, and timelines for refund requests related to our learning services.
2. Eligibility for Refund
Refunds may be considered when services have not commenced or when mutually agreed deliverables remain undelivered due to our inability to deliver.
3. Non-Refundable Items
Completed sessions, downloadable resources, and customised content already shared are non-refundable.
4. Refund Request Process
Submit refund requests via [email protected] within seven days of the scheduled start date, providing service details and grounds for the request.
5. Processing Timelines
We acknowledge requests within three business days and communicate outcomes within ten business days. Approved refunds are processed promptly thereafter.
6. Cancellation of Access
Upon refund approval, access to associated content or sessions may be revoked to maintain content security.
7. Exceptions
Force majeure events or regulatory directives may alter refund terms. Any exceptions will be communicated in writing.
8. Partial Engagements
For partially completed programs, we may offer credit notes for remaining modules or sessions instead of refunds.
9. Contact for Requests
Email [email protected] or call +91 98223 45678 to initiate refund discussions or seek clarifications.
10. Changes to Policy
We may update this policy periodically. Revised versions will be posted here with an updated effective date.